Personalized Initials Case

At Dalge, we strive to ensure that our customers are satisfied with their purchases. Please read our refund and exchange policy below:
1. Eligible Refunds and Exchanges: We accept refunds and exchanges only if the phone case appears to be faulty. If you receive a defective product, please reach out to us within 14 days of receiving your order.
2. Incorrect Orders: Please make sure to order the correct case for your device. We cannot process refunds or exchanges for items ordered in the wrong model. Always double-check your device model before placing an order.
3. Required Documentation: To initiate a refund or exchange, we kindly ask that you send clear pictures of the faulty product to our email at dalgeofficial@gmail.com. This will help us assess the issue and provide a resolution.
4. Processing Time: Once we receive your photos and request, our team will review the case and get back to you within 10 business days with the next steps.
5. Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer unless the product is deemed faulty.
We appreciate your understanding and cooperation. If you have any questions regarding our policy, feel free to reach out to us at the email provided above.
Thank you for choosing Dalge!

Orders are dispatched from our warehouses in Europe and USA depending on the Country of Shipment. All shipments are fully tracked from our warehouse to your door .

Tracking info will be emailed to you as soon as the item/ items are shipped . Allow 24-48 Hrs after shipment to track your order.
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Orders need 1-3 business days processing before they are sent out for shipping.

For “Pre-Order” Items, always check the dates of shipping on product description.

ESTIMATED SHIPPING TIMES:

IMPORTANT NOTE:
-Shipping Times are after processing of the Item. Processing Times are stated above.

-At DALGE, we partner with 2 printing partners to ensure the highest quality and swift delivery of our products.

* ALL EUROPE AND UK PRODUCTS ARE SHIPPED FROM EU WAREHOUSE ARRIVING IN ONE PARCEL.

* FOR US MARKET ALL PRODUCTS EXCEPT THE MACBOOK CASES LEAVE FROM THE SAME WAREHOUSE. THEREFORE, US CUSTOMERS IF PURCHASING OTHER ITEMS ALONG WITH A MACBOOK CASE YOU WILL RECEIVE TRACKING INFO FOR TWO PARCELS.

* FOR INTERNATIONAL MARKET PRODUCTS ARE SHIPPED FROM EU WAREHOUSE ARRIVING IN ONE PARCEL.

UNITED STATES:

* FAST TRACKED SHIPPING : 2-7 Business Days

EUROPE & UK:

* STANDARD TRACKED SHIPPING: 3-10 Business Days
* EXPRESS TRACKED SHIPPING: 2-4 Business Days via DHL Express

WORLDWIDE:
* STANDARD TRACKED SHIPPING: 8-15 Business Days
* EXPRESS TRACKED SHIPPING: 2-5 Business Days via DHL Express


SHIPPING PRICES:
Free Shipping over 80 euro

Shipping prices are calculated at Checkout.

PLEASE NOTE:
During Holidays, Shipping Companies are very busy and some orders might experience delays. Make sure you place your order ahead of time to avoid delays .

All names used "Apple", "Samsung Galaxy", "Google Pixel", and their models are all intellectual property and trademarks of Apple Inc. Samsung Galaxy and Google Pixel.